CGCX HelpDesk

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Activity overview

Latest activity by CGCX HelpDesk
  • CGCX HelpDesk created an article,

    BCH (Bitcoin Cash)

    What is Bitcoin Cash? Bitcoin Cash was created as an answer to the years-long debate among the Bitcoin community regarding the best way to scale Bitcoin to more users. The simplest solution, and th...

  • CGCX HelpDesk created an article,

    BTC (Bitcoin)

    Bitcoin is a digital asset and a payment system invented by Satoshi Nakamoto who published a related paper in 2008 and released it as open-source software in 2009. The system featured as peer-to-pe...

  • CGCX HelpDesk created a post,

    I'd like a way for users to submit feature requests

    You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...

  • CGCX HelpDesk created an article,

    How do I customize my Help Center?

    You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...

  • CGCX HelpDesk created an article,

    How do I publish my content in other languages?

    Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...

  • CGCX HelpDesk created an article,

    How can agents leverage knowledge to help customers?

    You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...

  • CGCX HelpDesk created a post,

    What's the community?

    The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...

  • CGCX HelpDesk created a post,

    Which topics should I add to my community?

    That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...

  • CGCX HelpDesk created a post,

    How do I get around the community?

    You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.

  • CGCX HelpDesk created a post,

    Feature a post

    Help Center managers can get traction for certain posts by featuring them in a section that can be placed anywhere in your theme. Learn more